Collision Repair FAQs
General Collision Repair
1. Do I have to use the body shop my insurance recommends?
No — Florida law gives you the right to choose. Choose Platinumwerks for genuine OEM parts, factory-trained technicians, and a Lifetime Warranty. We’re a Direct Repair Facility for State Farm, GEICO, Allstate, Progressive, USAA, and more — so claims are fast and hassle-free.
2. How long does a typical collision repair take?
Minor dents: 1–3 days Moderate damage: 5–10 days Major structural: 2–4 weeks You’ll get a firm timeline on day one, plus daily text/photo updates.
3. Is my car safe after repair?
100%. We restore frame geometry to 0.1 mm, recalibrate all ADAS sensors, and road-test every vehicle. Your car will meet or exceed factory crash-safety standards.
4. What is a Lifetime Warranty?
Every repair — parts, labor, paint — is guaranteed for as long as you own the vehicle. If anything fails due to our work, we fix it free. No fine print.
5. Do you provide loaner cars?
Yes — luxury loaners (Audi Q5, BMW X3, Lexus RX) or free shuttle. No rental fees, no mileage limits.
6. Do you offer free towing?
Yes — 24/7 towing to our shop is included with qualifying repairs. We coordinate with your insurance or provide it directly.
Brand-Certified Repair
7. Which brands are you factory-certified for?
We’re Brevard County’s only multi-brand certified facility:
- Toyota – Certified for Tundra, RAV4, Prius, and all models
- Audi – Approved for Q5, e-tron, A8, and aluminum structures
- BMW – Certified for X5, 3 Series, i4, and carbon core
- Mercedes-Benz – Authorized for GLE, S-Class, EQS, and aluminum
- Porsche – Approved for 911, Cayenne, Taycan, and carbon fiber
- Lexus – Certified for RX, ES, NX, and hybrid systems
8. Why does certification matter?
Only certified shops have:
- Factory training on your exact model
- Genuine parts from the manufacturer
- Specialized tools (Celette jigs, PIWIS diagnostics, etc.)
- Direct factory oversight
Generic shops can’t match this — and it shows in safety, fit, and resale value.
9. Can you repair aluminum or carbon fiber?
Yes — we’re fully equipped with:
- Dedicated aluminum rooms (no steel contamination)
- Rivet bonding systems for Audi, BMW, Mercedes
- Carbon fiber repair kits for Porsche 911 GT models
- Celette Naja 3D jigs for precise alignment
Automotive Paint & Refinishing
10. Do you match factory paint exactly?
Yes — computerized spectral analysis + BASF Glasurit guarantees a 100% invisible blend. Even custom PTS (Porsche) or Designo (Mercedes) colors are spot-on.
11. Can you change my car’s color?
Absolutely. Full color transformations in matte, pearl, satin, or two-tone. We paint door jambs, engine bay, and trunk for a factory-perfect result.
12. Do you offer clear bra or ceramic coating?
Yes — XPEL Ultimate Plus PPF and Gtechniq Crystal Serum Ultra. Protect your new paint for 10+ years.
13. How long does a full repaint take?
Typically 5–10 business days, including prep, priming, painting, and curing. You’ll get a detailed timeline upfront.
ADAS & Electronics
14. Do you recalibrate ADAS after windshield replacement?
Required by law and manufacturer. We use OE diagnostic tools and calibration targets for:
- Lane Keep Assist
- Adaptive Cruise Control
- Automatic Emergency Braking
- Blind Spot Monitoring
15. Can you repair hybrid or electric vehicles?
Yes — EV-certified technicians trained on:
- Toyota Prius battery systems
- Audi e-tron high-voltage safety
- Porsche Taycan 800V architecture
- BMW i4 battery isolation
Schedule & Location
16. How do I schedule?
3 easy ways:
- Click here to book online
- Call (321) 555-0198
- 24/7 key drop at our secure lot
17. Where are you located?
Platinumwerks Collision Center 1234 Collision Lane, Melbourne, FL 32904 1 mile west of I-95, Exit 180 — across from Toyota of Melbourne
18. Do you serve areas outside Melbourne?
Yes — we regularly serve:
- Palm Bay
- Merritt Island
- Cocoa
- Viera
- Rockledge
- Indian Harbour Beach
- Satellite Beach
- Indialantic